A Venture Capitalist once told me: I don’t believe that the attention to detail put into that product actually makes a difference compared to the other competitors, even though the product-market fit is clear. That day, he lost all of my respect. In most cases, it is certainly true that an insane attention to detail does not make a difference. Small hitches usually don’t hurt the product. After all, many old monopolies succeed at retaining their users and buyers while the overall experience around their service or product is pretty awful.